About > People, Process, Technology
ConcernCheck has taken the time and invested resources to hire and train professional interviewers who use our world- class technologies to deliver timely, accurate information.
 

People

 

Highly Trained Interviewers – Our friendly staff are continually trained and updated on interviewing techniques, privacy legislation, and industry standards.

Industry Experience – Checkwell conducts more HR Interviews than any other Human Resource Interviewing service provider in North America.

Educated - University Educated Staff – Staff members hold degrees in Human Resources, Business, Psychology or related disciplines.

Language Capabilities – ConcernCheck can provide service in a variety of languages with particular strength in English, French, and Spanish.


24/7/365 Service – ConcernCheck hotlines are open 24/7, 365 days a year.

 

Processes

 

Management Reports – Our reports are comprehensive, yet easy to use. Time and time again we receive positive feedback about the ease with which clients can zero in on areas of concern.

Verbatim Detail – By leveraging both technology and professional interviewers, we not only gather tremendous statistics, but also add color to the statistics with the rich, verbatim comments gathered during each interview.

Custom Communication Campaigns – ConcernCheck develops communication plans to align with your company culture.

Global Reach - BackCheck is well-positioned with three large operations centres in Vancouver, Montreal, and the United Kingdom.

Quality Assurance - Independent department oversees all deliverables.

 

Secure Technology

 

Data Security – Bank-caliber technical infrastructure and security processes.

 

Physical Security – Our technologically advanced operations centres have been have passed numerous security reviews and audits.

 

Proprietary Telephone System – In partnership with TELUS and Avaya, Checkwell has developed, and currently employs, a phone system specifically designed for the efficient operation of both a domestic and international call center.

 

Disaster Recovery and Business Continuity – Multiple facilities and off-site data centers run by experts ensures 99.99% uptime.

 

 

+ + =

  >Employee Morale Surveys

  >Confidential 24/7 Hotline

  >Exit & Post-Exit Interviews